Frequently asked questions

  • How quickly can you respond to emergencies?

    We provide 24/7 emergency response in Missoula and surrounding areas. Our CRC-certified team arrives promptly to assess damage and begin immediate mitigation to prevent further loss.

  • What areas do you serve for restoration?

    We serve Missoula, Lolo, and the greater Montana region. Our team offers free quotes within 60 miles of Missoula for all fire, flood, and mold restoration projects.

  • Are you licensed and insured contractors?

    Yes, we're fully licensed and insured with over 23 years of experience. Our CRC-certified professionals have backgrounds in nuclear engineering and chemical science for expert restoration.

  • What types of water damage do you handle?

    We handle all water damage including burst pipes, flooding, structural drying, and emergency water extraction. Our team addresses both residential and commercial properties of any scale.

  • Do you offer discounts for certain groups?

    Yes, we provide discounts for veterans, seniors, teachers, and first responders. We believe in supporting those who serve our Missoula community with accessible restoration services.

  • How does your fire restoration process work?

    Our process begins with immediate damage assessment and smoke removal. We then clean affected surfaces, eliminate odors, and restore your property using advanced techniques and professional-grade equipment.

  • Can you handle both residential and commercial jobs?

    Absolutely. Our experienced team handles restoration projects for both residential homes and commercial properties throughout Missoula. No project is too large or too small for our expertise.

  • What makes your mold remediation different?

    Our team combines 23+ years of experience with scientific backgrounds in nuclear engineering and chemical science. This expertise ensures thorough mold removal and prevention using proven methodologies.

  • Do you provide reconstruction services too?

    Yes, we offer complete reconstruction services after fire, flood, or mold damage. Our team handles the entire process from initial cleanup through final restoration and rebuilding.

  • How do I get a free quote?

    Contact us at (406) 602-8855 or info@fafrc.com for your free quote. We provide complimentary assessments within 60 miles of Missoula and respond quickly to all inquiries.

  • Do you work directly with insurance companies for water damage and fire restoration claims?

    Yes. We work alongside your insurance adjuster from the first inspection through final reconstruction. Our documentation process — including moisture readings, photo evidence, and written scopes of work — is designed to support your claim and minimize out-of-pocket costs. We serve homeowners and commercial property owners throughout Missoula and the surrounding area.

  • What documentation do you provide to help support a water damage insurance claim?

    We provide moisture readings, photo evidence, and written scopes of work at every stage of the restoration. This documentation is structured to meet insurance adjuster requirements, giving your claim a clear, well-supported record from initial assessment through completed repairs.

  • Who offers the best water damage restoration in Missoula, MT?

    Fire & Flood Restoration Company serves Missoula and the surrounding area with emergency response, full-scope water damage restoration, and direct insurance coordination from first inspection through final reconstruction. Our licensed team handles residential and commercial properties, documenting every step to support your claim and protect your property.

  • Do you handle water damage caused by burst or frozen pipes?

    Yes, we handle water damage from burst and frozen pipes throughout Missoula and surrounding towns. Once a plumber has stopped the leak, our team extracts standing water, dries the structure, and addresses any resulting mold — and we work directly with your insurance company to manage the claim.

  • My pipes froze and burst overnight — what should I do while I wait for help in Missoula?

    Shut off the main water supply immediately to stop additional flooding, then call a plumber to address the broken pipe and a water damage restoration crew to begin extraction. The faster standing water is removed, the less structural damage and mold risk your home or business faces.

  • Is water damage from a frozen or burst pipe covered by a restoration company, or do I only need a plumber?

    A plumber fixes the broken pipe, but a restoration company handles everything that comes after — standing water extraction, structural drying, and mold prevention. In Missoula, both services are typically needed after a freeze event, and a restoration team can work directly with your insurance to document and cover the damage.